Shipping Policy

Unresolved ("we" and "us") is the operator of (https://www.unresolvednm.com) ("Website").

By placing an order through this Website you will be agreeing to the terms

below. These are provided to ensure both parties are aware of and agree upon

this arrangement to mutually protect and set expectations on our service.

  1. General

Subject to stock availability. We try to maintain accurate stock counts on our

website but from time-to-time there may be a stock discrepancy and we will not

be able to fulfill all your items at time of purchase. In this instance, we will

fulfill the available products to you, and contact you about whether you would

prefer to await restocking of the backordered item or if you would prefer for us

to process a refund.

  1. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and

destination of the items in the order. Payment for shipping will be collected

with the purchase.

This price will be the final price for shipping cost to the customer.

  1. Delivery Terms

3.1 Transit Time Domestically

In general, domestic shipments are in transit for 3 - 5 days.

3.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 3 - 5 days.

3.3 Dispatch Time

Orders are usually dispatched within 1-2 business days of payment of order

Our warehouse operates on Monday - Friday during standard business hours, except

on national holidays at which time the warehouse will be closed. In these

instances, we take steps to ensure shipment delays will be kept to a minimum.

3.4 Change Of Delivery Address

Please note that once the order has been placed, the delivery address cannot be changed.

3.5 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we

can conduct an investigation.

  1. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be

able to follow the progress of their shipment based on the latest updates made

available by the shipping provider.

  1. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the

parcel from the courier and get in touch with our customer service. If the

parcel has been delivered without you being present, please contact customer

service with next steps.

  1. Duties & Taxes

6.1 Sales Tax

Sales tax will be calculated and applied during the checkout process.

6.2 Import Duties & Taxes

Import duties and taxes for international shipments will be calculated when you pay for the order.

  1. Cancellations

Once an order has been placed, cancellations are not permitted. However, you have the option to return the product and receive a full refund.

  1. Insurance

Parcels are insured for loss and damage up to the value as stated by the

courier.

8.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed

their investigation into the claim.

8.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an

investigation and deemed the parcel lost.

  1. Customer service

For all customer service enquiries, please email us.